FAQ

We invite you to contact us using the contact form to ask your question. Product enquiries are handled by our sales advisors, who have broad technical and product expertise. They will suggest the appropriate solutions, help you choose the products and execute the order.

REGISTERING AND LOGGING IN B2B SHOP GUIDE

The entire purchasing process is very quick and easy. It takes place on our transaction platform  b2b.aifo.pl. After logging into the platform, you can add the selected products to your basket. Then you pay for the products using one of the available payment methods and wait for the delivery.

GUIDE DESIGNER ENGINEER’S ZONE

We have made the technical drawings of our components and subassemblies available in various formats commonly used by designers. The drawing database is available in the designer’s zone. To protect our drawings and patents, we ask you to log in before downloading.

General terms and conditions of sale (GTCS) are available here – GENERAL TERMS AND CONDITIONS OF SALE

Terms of submitting complaints – DOWNLOAD

Complaint Form – DOWNLOAD

Downloadable catalogs are available under the Product catalogue, from where you can easily download the entire catalog and catalogs of individual product groups.

We make sure that your data is stored properly and safely in our system. We make efforts to keep security up to date and maintain it at a high level. Only specially qualified and authorised employees have access to your data, so you can be sure that the data stored in our system is safe and won’t fall into the wrong hands.

Signing up for the newsletter is very simple and is done via the form at the bottom of the page.

The privacy policy is available in the footer.

HVACR installations are handled by our company AiFO TECHNIC, which can be found at https://aifohvacr.pl. If you have any questions, please feel free to contact us by email or phone. Experienced experts in the installation industry will be able to answer your questions.

Yes, our glass doors are adapted for installation in existing refrigerated cabinets (retrofit). The manufacture of refrigerated doors is an important area of our business. More information about our door models and their applications is available on this  page.

Yes, replacing a traditional fan motor (e.g. shaded-pole motor) with an energy-efficient electronically commutated motor (EC motor) is one of the simplest and most cost-effective upgrades for refrigeration equipment… READ MORE

Refrigerated display cabinets consume a significant amount of energy, which is why they are at the center of EU regulations on ecodesign and energy efficiency. Energy consumption can be reduced in several ways, but the easiest and most effective is the installation of refrigerated doors (for open cabinets) and… READ MORE

Condensers are essential components in every refrigeration system. Choosing the right type affects the efficiency and performance of the entire unit, as well as operating costs and regulatory compliance… READ MORE

Find out what to consider when designing a refrigeration unit, which components are most important, and what standards they must meet… READ MORE