FAQ

Frequently asked technical questions

Practical knowledge for designers and manufacturers of refrigeration equipment – energy efficiency, component selection and retrofits.

Contact, catalogues and your data

Who should I contact about a product enquiry?

Use the contact form. Product enquiries are handled by our sales advisors with broad technical and product expertise: they will suggest a solution, help you choose the products and complete the order.

Where can I download the catalogues?

All catalogues are in the Product catalogue section – the complete catalogue and catalogues of individual product groups.

Is my data safe?

We store your data properly and securely, keep our security measures up to date, and only trained, authorised employees have access to it.

How do I sign up for the newsletter?

Via the form in the footer of the page – just enter your e-mail address and confirm your consent.

Where can I find the privacy policy?

The privacy policy is available in the footer of every page and under the link below.

Where can I find information about HVACR installations?

HVACR and MEP installations (air conditioning, ventilation, heating, plumbing, electrical) are handled by our group company AiFO MEP, formerly AiFO TECHNIC.

Purchasing, complaints and documents

General terms and conditions of sale, complaint procedure and guides to the B2B shop and the Designer Engineer's Zone.

Where can I download technical drawings?

Technical drawings of our components and subassemblies, in the formats designers work with, are available in the Designer Engineer's Zone. To protect our drawings and patents, downloading requires logging in.

Did not find your answer?

Write or call – our specialists will advise on the best solution.

Contact us