FAQ

We invite you to contact us using the contact form to ask your question. Product enquiries are handled by our sales advisors, who have broad technical and product expertise. They will suggest the appropriate solutions, help you choose the products and execute the order.

REGISTERING AND LOGGING IN B2B SHOP GUIDE

The entire purchasing process is very quick and easy. It takes place on our transaction platform  b2b.aifo.pl. After logging into the platform, you can add the selected products to your basket. Then you pay for the products using one of the available payment methods and wait for the delivery.

GUIDE DESIGNER ENGINEER’S ZONE

We have made the technical drawings of our components and subassemblies available in various formats commonly used by designers. The drawing database is available in the designer’s zone. To protect our drawings and patents, we ask you to log in before downloading.

General terms and conditions of sale (GTCS) are available here – GENERAL TERMS AND CONDITIONS OF SALE

Terms of submitting complaints – DOWNLOAD

Complaint Form – DOWNLOAD

Downloadable catalogs are available under the Product catalogue, from where you can easily download the entire catalog and catalogs of individual product groups.

We make sure that your data is stored properly and safely in our system. We make efforts to keep security up to date and maintain it at a high level. Only specially qualified and authorised employees have access to your data, so you can be sure that the data stored in our system is safe and won’t fall into the wrong hands.

Signing up for the newsletter is very simple and is done via the form at the bottom of the page.

The privacy policy is available in the footer.

HVACR installations are handled by our company AiFO TECHNIC, which can be found at https://aifohvacr.pl. If you have any questions, please feel free to contact us by email or phone. Experienced experts in the installation industry will be able to answer your questions.

Yes, our glass doors are adapted for installation in existing refrigerated cabinets (retrofit). The manufacture of refrigerated doors is an important area of our business. More information about our door models and their applications is available on this  page.